How AI is Revolutionizing the Life Insurance Industry

Angela Bolduc is a principal and managing director for the IntelliScript practice. She has been with Milliman since 2007 and leads IntelliScript’s Account Management, Partnerships, Recruiting and Talent Management, and Operations teams.

Angela gained her expertise by working with insurance carriers since 2001. Prior to working at Milliman, she was the Manager of Strategic accounts at Ingenix. She has experience with underwriting, strategic partnerships, sales, account management, marketing, human relations, business strategy, and process improvement.

Angela graduated with a Bachelor of Science degree in Psychology from Vassar College and earned her MBA from Northeastern University.

In January of 2024, Raian Alam took on a role as the head of new business and underwriting modernization within New York Life’s retail business. In this role, Raian is responsible for digitizing and modernizing existing legacy systems and processes tied to new business processing and underwriting.

Raian’s career with New York Life began in 2003 at a sales office of in Midtown New York, supporting contracting, licensing and registration of new insurance agents. Eight years later, he moved to New York Life’s Home (Main) Office and held a variety of roles and responsibilities including marketing of insurance products, life insurance product management, market strategy & consumer research, leading various teams in service operations, and operating as a Chief-of-Staff to one of New York Life’s executive members.

Raian has a Masters of Business Administration (MBA) from New York University. He lives in Connecticut with his wife and two children and enjoys coaching his children through their various sports activities.

In her role as Vice President, Underwriting Research and Development, Jackie Waas is involved in investigating and developing underwriting innovations, with an emphasis on concept development, research, presenting new ideas, and participating in concept validation activities. She started her career with RGA in 2018 as Director of Underwriting Services where she supported direct-to-consumer accelerated offerings, including assisting with the auditing of the e-underwriting program, and helped develop digital health scores while supporting the Digital Health Data team.

Prior to joining RGA, Jackie was an Underwriting Business Consultant and automated underwriting systems subject matter expert with Legal & General America for four years after working in an underwriting capacity with the company for nine years. She also had five years of underwriting experience with AXA Equitable, and formerly worked as a marketing manager for Steele Rubber Products.

Jackie received a Bachelor of Arts with a major in communications and a minor in psychology from Lenoir-Rhyne University in North Carolina. She is a Fellow of the Academy of Life Underwriting (FALU), the Life Management Institute (FLMI), and the Financial Services Institute (FFSI). She is also an Associate, Reinsurance Administration (ARA); Associate, Insurance Agency Administration (AIAA); and an Associate, Insurance Regulatory Compliance (AIRC). Jackie also holds the Professional, Customer Service Institute (PCS) designation, and she is a member of the Association of Home Office Underwriters (AHOU).

Vijay Sikka is the Founder, Chairman and Chief Executive Officer of Sikka Software Corporation. Under his leadership, Sikka Software has grown from a start-up to have over 35,000 practice installations and 120m patients on its platform for healthcare on the demand side and over 50 companies which have built applications on the supply side. Prior to Sikka Software, Vijay has worked in Artificial Intelligence and decision systems for more than 25 years of experience with large scale projects at Intel Corporation, National Institutes of Health, Glaxo Smith Kline, Roche and UCSF affiliates. In 1996, Vijay founded IBrain Software, Inc. that used to compete with Informatica, Hyperion and Cognos and served as its CEO until its acquisition in 1998 by Entigen Corporation, a healthcare information company that later became part of Roche. After that Vijay co-founded Bodha.com that was acquired by Peregrine Systems/Remedy that later became part of BMC Software. Vijay holds an M.S. degree in EE and AI from Syracuse University, New York, pursued doctoral studies in neurosciences at Stanford University (incomplete Ph.D), and is a Registered Continuing Education Provider in California. He is a frequent speaker at big data, AI, healthcare, technology and quality meetings. Vijay’s book on Maximizing ROI on Software Development was published by Taylor and Francis International and earns him a proud royalty check every few months.

Vijay was invited keynote speaker at the Digital Health World Conferences in 2019 and 2020, AI Global Forum 2020 and Biohacking Congress in London in 2020. He has published and presented in many artificial intelligence and neural network meetings and conferences including International Joint Conference on Neural Networks, SPIE, IEEE, AAAI and CHMT and the precursor of NeurIPS.

Lewis Goldman has over 20 years of experience in insurance and financial services, leveraging data for disruptive innovation across a variety of products and services, and is leading Sikka Software’s Insurance business. Before working with Sikka, Lewis served as executive of LendKey Technologies, a FinTech company. Prior to LendKey, Lewis worked for several years in insurance, including as head of marketing and product for Global Life Distribution and the MetLife direct to consumer life insurance business. He brings a track record of success nurturing and scaling businesses through marketing, new products, new channels of distribution, partnerships, and cross-sell at companies where he worked including Citigroup, LinkedIn, 1800flowers.com, Amazon, New York Life, and several FinTech and InsurTech startups. Lewis currently teaches marketing at St. Johns University, and is a graduate of Harvard University and Columbia Business School.